Shipping policy

At From Start, we are dedicated to providing a reliable, secure, and transparent delivery service to all of our customers across Australia. Because we partner directly with certified wholesale manufacturers to bring you premium products without excessive retail markups, our streamlined logistics network is designed to balance speed, safety, and efficiency.

Please review the complete details of our shipping timelines, processing routines, and flat-rate pricing models below.

We offer simple, straightforward shipping options with no hidden fees added at checkout. All delivery estimates are calculated in business days (Monday to Friday, excluding Australian public holidays).

The moment your package is scanned into the carrier network, an automated delivery confirmation email containing your personal tracking number and a direct tracking link will be sent to your inbox. You can monitor your shipment’s progress at any time directly through our website via our dedicated "Track Your Order" page.

We ship exclusively to residential and commercial physical addresses within mainland Australia and Tasmania. We utilize trusted domestic and regional freight couriers—including Australia Post, Toll, and Aramex—to guarantee secure delivery.

Please Note: We cannot fulfill deliveries to P.O. Boxes or Parcel Lockers due to size and signature requirements for our direct-wholesale inventory.

Your transaction is fully protected. If an item arrives structurally damaged during transit, or if a carrier confirms a package has been lost in transit, please contact our support desk immediately at info@fromstart.shop with your order number and clear photographic evidence. We will arrange a priority replacement or full refund in accordance with Australian Consumer Law.