Refund policy

Return & Refund Policy
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help.
Return Window
You have 30 days from the date you received your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
  • Unused and in the same condition that you received it.
  • In the original packaging with all tags still attached.
  • Accompanied by the receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
  • Gift cards
  • Final sale or clearance items
  • Personal care items (e.g., cosmetics, face masks)
  • Perishable goods (e.g., food, flowers)
How to Start a Return
  1. Email our customer support team at info@fromstart.shop with your order number.
  2. State the item(s) you wish to return and the reason for the return.
  3. If your return is accepted, we will email you a prepaid return shipping label and instructions on where to send your package.
Shipping Costs
  • Defective or incorrect items: We cover 100% of the return shipping costs.
  • Change of mind returns: The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
Refunds
Once we receive and inspect your item, we will send you an email notifying you of the approval or rejection of your refund.
  • Approved refunds: Automatically processed to your original method of payment within 5 to 7 business days.
  • Bank delays: Please note it may take additional time for your bank or credit card company to post the refund.
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the same product, please contact us directly at info@fromstart.shop